Shipping Policy

UK Shipping:

Shipping options are available to select at checkout.

We offer Free 2nd class shipping on all UK orders. Please note the free shipping option is an untracked option.

Our Priority Shipping option is usually a tracked option depending on the courier used. We use a range of couriers – DPD, Royal Mail or Parcel Force, depending on the size or location of the order. Usually these will offer a tracking link and provide text messages when delivery is going to be attempted, but occasionally Royal Mail only offers tracking once a delivery is attempted.

International shipping: 

Shipping options are available to select at checkout. Please note some of these options are untracked.

Customs: 

Please be aware that shipments can be subject to customs delays that affect our delivery times and are out of our control, please also read the information regarding customs duties below.
All shipments outside the EU may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid direct by you to them/the courier before they will release your shipment to you. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.
If your delivery is returned to us through a wrongly given delivery address, or you fail to collect your delivery from you local depot and it is returned to us, we will have to recharge postage to send it back out to you.

Packaging

All unframed prints are sent in cardboard tubes or hard backed envelopes to avoid damage. All framed prints are sent in bespoke packaging to avoid breakage and damage. 

If your prints arrive damaged in any way please contact us info@sommarprints.com